Reservation Policies

Full payment is required at time of booking. A confirmation for your stay will be emailed to you. Due to our deep discounted rates, reservations are non-refundable. Your credit card will be charged when you complete your reservation. Any incidental charges will be assessed directly to you by the hotel upon check-out. Examples: Parking, Phone Calls, Room Service. Any changes to your reservation may result in hotel fees up to the full cost of your stay. No refunds for unused nights, including those resulting from delayed check-in or early check-out, will be given. Cancelations are non-refundable. Any changes to your reservation will incur a $200 Service Fee. We want you to have a great reservation experience and vacation, and as a result, in the event you need to cancel your reservation and you have not purchased trip insurance, we may be able to modify your reservation based on availability of the same suite type and rate, and if we can reschedule within 6 months of your initial reservation. Any modification or modification fee is subject to the sole discretion of Destination Vacations. Cancelations or changes made after check-in are subject to a 100% charge.
 
To protect yourself from unexpected trip interruptions, we highly recommend trip insurance. Although we don't offer insurance or endorse any carrier specifically, many of our guests have had experience with and recommended www.insuremytrip.com.
 
Please do not call the hotel directly to make changes or cancel this reservation, as their agents will not be able to change or issue refunds for these specially negotiated rates. We are not responsible for any modifications you make to your trip without our assistance.
 
If you are reserving multiple rooms at the same hotel for the same dates, you must use a different name for each reservation. Using the same name for multiple reservations may cause the hotel to cancel reservations that appear to be duplicates.Changes to the name on a reservation are not permitted after the booking is completed.
 
Guests must be at least 21 years of age at time of check-in unless accompanied by a parent or guardian. You must present photo ID at check in. You may be required to present a valid credit (not debit) card or cash deposit at check in for incidentals. If you experience an issue during your trip, you must call us immediately so that we can assist you in resolving your problem. 
 
Bed types, suite location/view and in-room amenities are subject to hotel availability unless specified in your quote and reservation.

Reviews

I wanted to say thank you for the special birthday wish (Cake, Wine & Bday cake made-up towels covered with confetti) when we arrived at the hotel. I assume you were behind that and had called ahead to let the staff know of my special occasion. I didn't realize until we got to the room (with King bed as requested) why the front desk staff were talking and surprised at how young I looked for 50 even though I had said nothing upon check-in about my birthday!! :) Btw, my brother who didn't book through you got a room with two queens on the 3rd level backside near where they are rebuilding the new restaurant at the hotel. Very noisy!! Thank you!! Sabrina and I will certainly use your services again on our next trip to Cabo. All the best, Tom

Tom, Semi Valley

Mel and I had a wonderful stay! As we arrived home in Portland to snow flurries late last night, I reminisced about the warm sunshine we had so loved this last week. The incredible location, however, was only the window dressing for a most stellar suite. The accomodations were amazing and the service pleasant. I would give Villa Del Arco a 10, a 5-star rating! We will remember it always! I want to thank you for all your help through the booking and confirmation of our destination. My sincere thanks for your attentiveness. Please, at your convenience, would you please send me recommendations of resorts in Puerto Vallarta that would be suitable for our future vacations. Thanks again. We have no doubt that friends and family of ours will someday be guests at Villa Del Arco!

Harriet V., Oregon

Thank you so much, we had an amazing family reunion! All of the reservations were just as we had planned, had no problems with the transportation! Thank you again for everything! I will get testimonials from our other family members and send them to you as well. We were all very impressed.

Matt E., Anchorage, AK

We had the most amazing time in Cabo, and the resort was much more than we imagined. It looks very nice on the internet, but to see it in person is so much more -- it was truly beautiful. The staff was so friendly and more than willing to assist us with any questions. We would also like to thank the two of you for all your patience and assistance throughout the planning of our vacation. You were so helpful and really put our minds at ease. We will definitely rent from you again on our next trip to Mexico.

Ed McKenna and Kris Dever, Seattle Washington

Bob, Great time. I think Arco has upped their attention to detail....wonderful new SVS(I think thats the service). We felt llike we were at the Taj Mahal and royalty. Very nice touch!! And yes the towel colors are the same tan stripe. Thanks Again...til next visit.

Wende B., Navato, CA

We can't thank Bob enough for understanding our vacation needs and picking out the perfect lodging for our family vacation. Vacationing as a family of four is expensive so you want to be sure if you are going to make the investment that it is a great experience. Bob listened and actually knew what we needed even more than we did. Since he knows the area so well, he was able to choose a spot that was close enough to the action, but far enough away to provide us a relaxing sanctuary. Everything about the vacation exceeded all of our expectations and that isn't easy when you've got two college age students vacationing with their parents. There was something for everyone. The hotel was immaculate and service was excellent. Again Bob, our sincere appreciation. We'll definitely consult with you next time we come back to Cabo. Can't wait -Mary Lynn Thompson

Mary Lynn Thompson, Seattle

I just wanted to say that I had the best time at the Villa del Arco. I took my daughter for a graduation present and loved every second of it. The staff were all very helpful and Esteban at the poolside really helped to make us feel welcome and looked after. See you next year! Irene

Thank you for your help Bob. We had an amazing trip! Happy New Year. Best regards, Lisa

Lisa C., Houston, TX

Hello Bob, Thanks for the great condo in Cabo. Last year we stayed at Villa del Palmar at a friends condo and we had to wait one day to get an ocean view room. The best part about booking with you was that I was guaranteed an ocean view and I didn't have to wonder what I would get when I arrived. Villa del Arco is in an ideal location, close to town and quiet enough to walk on open beaches. We will certainly return and book through Destination Vacations. Thanks again. Charmaine

Charmaine Pape, S. Lake Tahoe California

Great trip, great accommodations, great service, beautiful weather. We had a great time and thanks for coordinating. Would definitely go back again.

Joe B., Falls Church, VA